Privacy Policy (Legion Pest Control) 

Effective date: 3 February 2026

Legion Pest Control (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with our website, contact us, or use our services.

This policy is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) What information we collect

We may collect personal information such as:

• Name
• Phone number
• Email address
• Address/suburb or service location
• Details you provide in an enquiry or booking (e.g., pest issue, preferred times)
• Any other information you choose to provide

We may also collect limited technical information when you use our website, such as:

• IP address
• Browser/device type
• Pages visited and general usage data (via cookies/analytics tools, if enabled)

2) How we collect information

We collect information when you:

• Submit a contact form
• Call, SMS or email us
• Make an online booking via our booking platform
• Request a quote or service
• Interact with our website (cookies/analytics, if enabled)

3) Why we collect information

We collect and use your information to:

• Respond to enquiries and provide quotes
• Schedule, confirm and deliver pest control services
• Communicate with you about your booking, service, invoices or follow-ups
• Improve our website, services and customer experience
• Meet legal, regulatory and insurance requirements

4) Online bookings (third-party provider)

Online bookings may be processed via a third-party booking platform (for example, ServiceM8). When you use online booking, your information is collected and handled in accordance with that provider’s own privacy policy, in addition to this policy.

5) Cookies and analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

If we use analytics tools (e.g., Google Analytics), they may collect de-identified usage information to help us understand website performance.

6) How we disclose information

We may disclose your information to:

• Our staff and contractors as needed to deliver services
• Service providers that help us operate our business (e.g., booking software, email/hosting providers)
• Payment processors (if applicable)
• Professional advisers (e.g., accountants, insurers, legal advisers)
• Authorities where required by law

We do not sell your personal information.

7) Overseas disclosure

Some third-party service providers (such as hosting, email, analytics, or booking software) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to use reputable providers and to protect your personal information.

8) Data security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes administrative, technical and physical safeguards.

We keep personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

9) Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. To request access or correction, contact us using the details below.

10) Complaints

If you have a privacy complaint, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11) Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact:

Legion Pest Control
Phone: 0420 776 771
Email: info@legionpestcontrol.au